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NURTURING CUSTOMER RELATIONSHIPS FOR COMPETITIVE EDGE: A STUDY OF JORDAN'S CELLULAR TELECOM INDUSTRY

Hiba Saad and Samir Ibrahim Al-Mutairi and Al-Husseini
Published 28 June 2024
Vol. 1, No. 1 (2024)
pp. 13-26
CC BY 4.0
  1. 1
    Hiba Saad and Samir Ibrahim Al-Mutairi and Al-Husseini
    Assistant Professor, Department of Marketing, Amman Arab University, Amman, Jordan and Associate Professor, Department of Business, Amman Arab University, Amman, Jordan,
    JO

In an era marked by constant change and uncertainty, the emergence of new business models driven by evolving consumption patterns and internet-enabled communication is a recurring phenomenon. Adaptation and innovation are imperative for both businesses and consumers, as they underpin the progress of modern societies. Within the realm of consumer behavior, scholarly interest is increasingly directed towards exploring new consumption models, and one such model is collaborative consumption. Although relatively recent, collaborative consumption remains underexplored in academic research (Silveira, Petrini, & Santos, 2012). Existing studies on collaborative consumption are predominantly theoretical, as evidenced by Belk's work (2014). Empirical investigations, when undertaken, tend to adopt qualitative methodologies, exemplified by the research conducted by Bardhi and Eckhardt (2012). This preference for qualitative approaches suggests a research orientation aimed at theory development (Cooper & Schindler, 2011), elucidating the motivation behind the prevalence of qualitative studies in the domain of collaborative consumption.

JournalJournal of Marketing and Digital Media
ISSN3065-0593
Volume / IssueVol. 1, No. 1 (2024)
Pages13-26
Published28 June 2024
Access Open Access
LicenseCC BY 4.0 — reuse with attribution
PublisherKeith Publications
Al-Mutairi and Al-Husseini, H. (2024). NURTURING CUSTOMER RELATIONSHIPS FOR COMPETITIVE EDGE: A STUDY OF JORDAN'S CELLULAR TELECOM INDUSTRY . Journal of Marketing and Digital Media, Vol. 1 No. 1, pp. 13-26

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