Articles of K15

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THE IMPACT OF ELECTRONIC MARKETING ON CUSTOMER ENGAGEMENT IN ONLINE RETAILERS IN RIVERS STATE

By: David Chigozie Uzochukwu
Published: January 31, 2025
This study focused on the influence of electronic marketing on customer engagement of online retailers in Rivers State. A causal study was prepared to handle the two (2) hypotheses formulated for the study. The survey research method was adopted for the study on a population comprised 10 online retail firms...

SALES REPRESENTATIVE PERFORMANCE AND ENGAGEMENT MARKETING IN RIVERS STATE’S FAST-FOOD INDUSTRY

By: Esther Oluchi Nwankwo
Published: January 31, 2025
This study investigated the engagement marketing and sales representative performance of fast-food restaurants in Rivers State. The objectives of the study were to ascertain the extent to which cognitive processing and emotional commitment, which are the dimensions of engagement marketing, relate to sales representative performance. The population of the study...

BRAND LOYALTY AND CONSUMER MOTIVATION: INSIGHTS FROM THE FAST-MOVING CONSUMER GOODS INDUSTRY IN AKWA IBOM STATE

By: Samuel Etuk Iniobong
Published: January 31, 2025
This study was conducted to examine the effect of Motivation on Brand Loyalty of Fast-Moving Consumer Goods (FMCGs) in Akwa Ibom State, Nigeria. Motivation strategies employed by FMCGs firms in reaching out to its customers were used as pre-determined factors in measuring brand loyalty. These strategies formed the independent variables...

PRODUCT INNOVATION AND ITS INFLUENCE ON CUSTOMER RETENTION AND MARKET EXPANSION

By: Emeka Chukwudi Ubah
Published: January 31, 2025
The study examined the effect of product innovation on Customer acquisition and retention. The specific objectives were to: examine the effect of product innovation on customer acquisition: and examine the effect of product innovation on customer retention. The study adopted the survey design. A sample of 300 Aba residents who...